Terms of Service

Store-Specific Service Terms

YETI describes its documented customer-care practice in these terms: shoppers can request a no-reason return or exchange within 30 days after delivery. Customers relying on this documented customer-care practice should understand that yETI pays approved return shipping and provides a prepaid label or equivalent arrangement. The applicable documented customer-care practice is as follows: approved refunds are issued to the original payment method within 5–10 business days after the returned item is received, inspected, and approved. On this point, the documented customer-care practice confirms that custom or personalized products, clearance items, gift cards, and opened intimate or hygiene-sensitive goods are not returnable unless defective or applicable law requires otherwise.

Customers relying on this documented customer-care practice should understand that payment is processed in U.S. dollars (USD) through the methods displayed at checkout, including Visa, Mastercard, Maestro, American Express, JCB, Diners Club, Discover. The applicable documented customer-care practice is as follows: an order may be cancelled before shipment; after shipment, the Refund Policy applies. On this point, the documented customer-care practice confirms that taxes are charged when required by applicable law. For reliable order support, the Refund, Shipping, Payment, Privacy, Contact, About, and FAQ pages form part of these Terms.

The applicable documented customer-care practice is as follows: questions about these Terms may be sent to Support@travelmugs.shop, 346-374-9748, or 1617 Glenvalley Dr, Austin, Texas, 78723, United States.

On this point, the documented customer-care practice confirms that standard shipping for U.S. orders is free. For reliable order support, orders are typically processed in 1–2 business days and estimated carrier transit is 4–6 business days after dispatch. For purposes of this documented customer-care practice, these timeframes are estimates, not guarantees.

Store and Merchant Details
For reliable order support, the merchant record attached to this documented customer-care practice identifies YETI as the business and YETI as the customer-facing store.
Customer email: Support@travelmugs.shop
Customer-service phone: 346-374-9748
Company and default return address: 1617 Glenvalley Dr, Austin, Texas, 78723, United States
Support availability: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles)